Professional assistant for sales and gardening support
Agrotécnica Plantas Flore uses a WhatsPlaid assistant for automated sales and post-sale service of gardening products.
Objective and result: Improvement in the efficiency of automatic service, integrated support for sales and post-sales, and faster response times to customers, without the need to invent specific metrics.
How Agricultural Plants Flore structured this operation on WhatsApp.
Company specialized in online sales of fertilizers, fertilizers, and substrates for plants, flowers, and vegetable gardens, offering discounts and free shipping to serve customers in plant care and cultivation. Automate the service to answer product questions, assist in the purchasing process, and provide post-sales support, maintaining a professional and direct tone.
The assistant operates on WhatsApp, using resources to interpret images, audios, and links sent by customers, as well as consulting the product catalog and order information for post-sales support. Human support is triggered when the customer requests or shows dissatisfaction.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Quickly and accurately address customer inquiries and manage order queries in a gardening e-commerce, maintaining satisfaction and facilitating the purchasing process. Implementation of the WhatsPlaid assistant configured to respond to questions, consult products and orders, with integration to the WPPMarketing system and rules for escalation to human support when necessary.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of integration between sales and support in automatic service
Need for clear rules for escalation to human support
Value of a professional and direct tone for the target audience
Efficiency of using multiple resources for a better customer experience
Evaluate the inclusion of new features for personalized service and feedback analysis to continuously improve the customer experience.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.