Assistant configured for support and sales in a technology e-commerce
Lingosound Traductor implemented a WhatsPlaid assistant for friendly and consultative automated service, integrating sales and post-sale via WhatsApp.
Objective and result: Improvement in customer experience with quick and consultative responses, human support activated only when necessary, and integrated support for e-commerce sales and post-sales channels.
How Lingosound Translator structured this operation on WhatsApp.
Lingosound Traductor is an online store in Argentina that sells AI translator headphones, with sales channels via Tienda Nube, Shopify, and Mercado Libre, offering domestic shipping with a clear return policy and warranty. Automate customer support via WhatsApp to clarify doubts, assist in purchases, and post-sale support, maintaining a friendly and consultative tone, and ensure efficient transfer to human support when necessary.
The assistant automatically answers frequently asked questions about products, shipments, payments, and policies, captures leads with email qualification, checks orders and customer information, and transfers to human support when the customer requests, shows dissatisfaction, asks for a special negotiation, or makes questions that require internal analysis.
The strategy of Human support applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient and friendly support for technology e-commerce customers, answering complex questions and promoting post-sale support, without overloading the human team and maintaining high service quality. Implementation of WhatsPlaid assistant with multiple active modules: lead capture, sales consultant, post-sale support, and strict rules for transfer to human support via WhatsApp, with notifications and chat pause control.
How the flow of Human support works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for transfer to human support
Value of a friendly and consultative tone for customer engagement
Need for integration with e-commerce platform for accurate inquiries
Benefit of notifications and summaries for the human team
Monitor assistant performance and adjust flows to increase automation, explore integration with other channels, and optimize lead capture to increase conversions.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.