WhatsApp Assistant integrated with Wix e-commerce for sales and support in photography and courses
93m.style uses WhatsPlaid assistant for sales and support via WhatsApp, integrating Wix e-commerce and sales consulting.
Objective and result: Improvement in customer experience with quick and targeted responses, facilitation of the sales and support process, and guaranteed human assistance in critical situations.
How 93m.style structured this operation on WhatsApp.
93m.style is a professional brand of commercial photography, pet photography, and photography courses in Hong Kong, with a Wix e-commerce for selling services and courses. Facilitating sales and support via WhatsApp, improving customer experience, and streamlining the purchasing and support process.
The assistant operates in three main stages, with a professional and direct tone, suggesting products when appropriate, collecting name, email, and phone number to complete orders via Wix checkout, and forwarding to human support in cases of dissatisfaction, special requests, or complex questions.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Efficiently serve customers interested in photography and courses via WhatsApp, ensuring qualified sales and agile support, without losing personalization and professionalism. WhatsPlaid assistant setup with Sales Consultant and Post-Sales Support modules, Wix integration, collection of essential checkout data, and rules for transferring to human support when necessary.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for transfer to human support
Value of direct integration with e-commerce platform
Efficiency of the professional and direct tone for photography and course audiences
Need to collect essential data to facilitate sales
Monitor assistant performance, adjust flows based on user feedback, and explore new integrations to expand functionalities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.