Professional assistant for support and sales at Cityogini
Cityogini implemented an automated assistant on WhatsApp for customer service and support in its Wix yoga products store.
Purpose and outcome: Improved customer service with fast, accurate responses, efficient support during purchase and after-sales, and assurance of human assistance when needed.
How Cityogini structured this operation on WhatsApp.
Cityogini is an Indian online store that sells yoga products, using the Wix platform for its e-commerce. Provide professional, direct automated support to answer customer questions, assist the purchase process, and deliver post-sale support.
The assistant answers customer questions via WhatsApp, acts as a sales consultant by consulting the Wix catalog, assists with the checkout process by requesting name, email and phone number, and provides after‑sales support by checking orders and deliveries. Handover to a human agent occurs in cases of explicit request, dissatisfaction, special requests or complex questions.
The strategy of AI for sales applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient, professional customer support for a niche online store while maintaining information quality and security, and know when to escalate to human agents. Configure the assistant with a professional, direct tone; enable the sales advisor with checkout completion; collect essential data; integrate with Wix to query orders and deliveries; and implement handoff rules for critical cases.
How the flow of AI for sales works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of clear rules for escalation to human support
Amount for collecting basic data to securely complete the order
Benefit of direct integration with the Wix platform for real-time lookup
Professional, direct tone efficiency for e-commerce audiences
Monitor assistant performance, adjust flows based on user feedback, and explore new integrations to expand functionality.
Want to set up a similar operation on your company's WhatsApp Business?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.