Professional assistant for sales and post-sales in Wix e-commerce
Assistant configured for automated customer service, sales consulting, and post-sale support on the Wix Primeiro Eu, O Mundo Depo e-commerce.
Purpose and outcome: Improved customer experience with fast, automated responses, efficient post-sale support, and direct integration with Wix e-commerce, optimizing the purchase and service process.
How First I, The World Testimony structured this operation on WhatsApp.
Primeiro Eu, O Mundo Depo is an online store that uses the Wix platform for online sales, aiming to improve customer service and post-sale support. Automate customer service, answer questions, assist with the purchase process, and provide efficient post-sale support.
The assistant operates on WhatsApp with a professional and direct tone, answering questions and consulting e-commerce products. It has escalation rules to transfer to human support in cases of dissatisfaction, special requests, or inquiries that require internal review. The sales advisor module enables cart tracking and checkout completion, requesting the customer’s name, email, and phone number. Post-sales support checks orders and deliveries, ensuring up-to-date information.
The strategy of Sales Consultant applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient, professional automated support that assists customers during purchase and post-sale, maintaining quality and routing to human assistance when needed. Implementation of the assistant with Sales Consultant and Post-Sale Support features, configured to collect customer data, complete purchases at checkout, and retrieve order information, as well as rules to escalate to human agents in specific situations.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of clear rules for escalation to human support
Value of the direct integration with e-commerce platform for querying and finalizing orders
Benefit of collecting essential data for continuity of care
Utility of automated post-sale support to improve customer experience
Monitor assistant performance, adjust handoff rules, and explore additional integrations to extend functionality.
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