Professional assistant for sales and post-sale in Wix e-commerce
Assistant configured for automatic service, sales consultant, and post-sale support on Wix e-commerce First Me, The World Depo.
Summary: Improvement in customer experience with quick and automatic responses, efficient post-sale support, and direct integration with Wix e-commerce, optimizing the purchasing and service process.
A feature connected to the customer's real routine.
Primeiro Eu, O Mundo Depo is an online store that uses the Wix platform for online sales, aiming to improve customer service and post-sale support. Automate customer service, answer questions, assist in the purchasing process, and provide efficient post-sale support.
The assistant operates on WhatsApp with a professional and direct tone, answering questions and consulting products from the e-commerce. It has transfer rules for human assistance in cases of dissatisfaction, special requests, or questions that require internal analysis. The sales consultant module allows tracking the cart and checkout completion, requesting the customer's name, email, and phone number. Post-sale support checks orders and deliveries, ensuring updated information.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient and professional automatic service that assists the customer during purchase and post-sale, maintaining quality and proper redirection to human assistance when necessary. Implementation of the assistant with Sales Consultant and Post-sale Support features, configured to collect customer data, complete purchases at checkout, and consult order information, as well as rules for escalation to human assistance in specific situations.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for escalation to human assistance
Value of direct integration with e-commerce platform for order consultation and completion
Benefit of collecting essential data for continuity of service
Usefulness of automated post-sale support to improve customer experience
Monitor the assistant's performance, adjust transfer rules, and explore additional integrations to expand functionalities.
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