Efficient digital service for corporate solar energy clients
Elstner Energia implements a virtual assistant for automated service focused on questions and support for corporate clients.
Objective and result: Improvement in initial service efficiency, with quick responses and proper routing to human service when necessary, maintaining quality and professionalism.
How Elstner Energia structured this operation on WhatsApp.
Elstner Energia offers solar energy solutions for companies, focusing on cost reduction and sustainability, exclusively serving legal entities in the Sete Lagoas, MG region. Automate initial inquiries for common questions, providing quick and efficient responses, maintaining a professional and direct tone.
The virtual assistant was configured to respond only to questions, with a professional and direct tone, and to transfer to human service when requested by the client, demonstrate dissatisfaction, request a special negotiation, or ask questions that require internal analysis. The assistant collects basic information such as contact email.
The strategy of Automated atendimento applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Serve corporate clients efficiently and automatically with specific questions about solar energy, ensuring quality and agility in support without losing the professional touch. Configure the assistant with five steps of service, mandatory email collection, restriction to answer only questions, and rules for transfer to human service in complex cases or dissatisfaction.
How the flow of Automated atendimento works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for human transfer
Value of a professional tone for corporate clients
Efficiency in automatic service for simple questions
Evaluate the integration of new modules and resources to expand the assistant's functionalities and monitor customer feedback for continuous adjustments.
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Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.