24/7 service with intelligent suggestions and transfer to human
Alura uses a WhatsPlaid assistant for 24-hour atendimento, suggesting shaping shorts and reaffirming bodysuits, and transferring to human according to rules.
Summary: 24-hour automated service that improves the customer experience, with human support available when necessary, facilitating sales and support for Alura.
A feature connected to the customer's real routine.
Alura is an Argentine company that sells shaping shorts and firming bodysuits via Nuvemshop, with guaranteed stock for these products and a 2x1 promotion with free national shipping. Offer 24-hour automatic service, suggest relevant products, and ensure transfer to human service in situations that require analysis or customer dissatisfaction.
The assistant operates with a professional and direct tone, suggests products when appropriate, informs about payment methods and promotions, and transfers to human service via WhatsApp when the customer requests, shows dissatisfaction, asks for a special negotiation, or asks questions that require internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient and continuous service for e-commerce customers with different demands, maintaining quality and personalization even in automated service. Configuration of the WhatsPlaid assistant with features for human service activation, specific transfer rules, professional tone, product suggestions, and important information about payments and promotions.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
24-hour service fee for e-commerce
Effectiveness of automatic product suggestions to increase engagement
Need for transparent communication about payment methods and promotions
Evaluate customer feedback to improve automatic responses, expand integration with other platforms, and explore new customization features for the assistant.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.