Automation helped our team respond faster and keep support organized. The knowledge base made responses much more consistent.
Provide 24/7 support, recommend products using your store data, and track orders via WhatsApp Business. With a compatible integration, the agent builds the cart and sends the checkout while keeping your team in control.
Companies that use Whatsplaid in real-world WhatsApp applications.
The agent understands the intent, consults authorized sources, and executes the next step without taking control away from the team.
The customer messages on WhatsApp to ask a question, make a purchase, request support, or track an order.
The agent identifies the intent and follows the objective, tone, and rules defined by the company.
The agent consults the knowledge base, products, orders, spreadsheets, or connected systems as needed.
The AI responds, logs an opportunity, performs an available task, or hands off the conversation with context to the team.
Sales, customer service, and support use the same platform, but each journey begins with a different problem, workflow, and next step.
Recommend products, show photos and assist with selection. Build carts and send the checkout when the integration allows.
View sales journey 02 SupportAnswer frequent questions, perform initial triage, and route exceptions with context.
View service journey 03 SupportUse company knowledge, organize requests, and involve the human team when necessary.
View support journeyConnect the sources the agent queries and the systems that receive each conversation record or event.
View all integrationsBrowse catalog and orders, show photos, and guide choices. In supported integrations, add products, variations, and quantities to the cart and send the store checkout. Features vary by plan and configuration.
Use files, Google Sheets, or an external API for the agent to respond with company information.
Connect WhatsApp, set the agent role, add company sources, and test the flow before scaling the operation.
Connect your WhatsApp Business and choose the modules that make sense for your workflow.
Define goal, tone, rules, and knowledge sources to create a company-aligned agent.
AI answers questions, qualifies leads, looks up products, creates internal tickets from customer conversations, and organizes support interactions.
When necessary, the human steps into the inbox with history, context, and control to pause the bot.
Direct answers about deployment, WhatsApp Business, data, human support, sales, and customer service.
No. Whatsplaid is a platform of AI agents for businesses. Each agent converses, consults authorized data, and performs available tasks, with the human team in control.
No. The setup is guided: the platform helps create the agent from the website, goal, tone, behavior and company data.
Yes. AI can answer questions, qualify leads, recommend products, look up orders, and route conversations to the team.
Yes. With the store connected and features enabled, the agent checks the catalog, shows available photos and answers questions about products and variations. It can also look up order information and status to support after-sales.
Yes, according to the plan, configuration and compatible integration. During the conversation, the agent adds products and variations, organizes quantities and removes items. At checkout, it requests the necessary information and sends the store checkout link for payment. When automatic checkout is not available, it can provide the summary and product links to continue the purchase.
Yes. The team can reply via the inbox, pause the bot per conversation, and use the history to continue support with context.
Yes. Whatsplaid can connect WhatsApp Business via the official Meta API, available on all plans, including the free plan.
Whatsplaid works with Shopify, Wix, Nuvemshop/Tiendanube, Google Sheets, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API and widget.
It depends on the operation and integrations, but the onboarding was designed to minimize manual setup and get the agent into testing quickly.
Yes. During support, the AI or the team can turn the conversation into an internal ticket with history, evidence, summary, category, priority, and context for human follow-up.
Whatsplaid connects AI agents, company sources, integrations and inbox to turn conversations into trackable processes.
Create an agent with objectives, tone, knowledge sources, and rules defined by the company.
Connect your support channel and keep the conversation where the customer already is.
Capture contacts, qualify opportunities, use tags, and export business data.
Take over conversations, pause the bot, reply via the panel, and keep the history centralized.
Create internal tickets from conversations, including history, evidence, summary, category, priority, and context for the responsible team.
Use files, documents, spreadsheets, and Google Sheets for more accurate answers.
Show photos and variants, manage the cart, and check orders. Checkout submission depends on the integration, plan, and configuration.
Connect CRM, automations, webhooks, widget, and in-house systems to the conversation flow.
Set up AI without starting from scratch: the platform helps structure the first agent.
Set up the agent, connect real company sources, and test how it converses and performs tasks with human oversight.